‘SALES & MARKETING’ Category

Excellent Customer Service

May 1st, 2010 • Excellence in Customer Service

Objectives
This two (2) day hands-on skill training program will help participants to :

Develop an instinctive mindset to deliver the best customer service quality consistently;
Increase their sensitivity towards customer’s rising expectations;
Hone in service skills to handle difficult customers effectively;
Formulate a “procedures and follow-up” plan for implementation at the work place


Course Outline
1. Key Elements In Delivering Service [...]